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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gertrude Bowen

Gertrude Bowen

October 28, 2025

5  out of  5
rating by Gertrude Bowen
"She's grate and everyone at that office is grate and so kind and thoughtful. They do everything they can to work with you. I really appreciate everyone who has worked with me. You want to talk to a real person or need help and want someone to understand. I know so do I they are always there for me and you"
We responded:
"Thank you, Gertrude, for your kind words and for taking the time to share your experience. We're glad to hear that our team has been able to assist you and provide the support you need. If there's anything else we can do for you, just let us know. Take care!"
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Coty Alexander

October 24, 2025

5  out of  5
rating by Coty Alexander
"The girls that work here are phenomenal. Kim is the one I deal with regularly and she is amazing! Easy to work with, very professional and friendly. Would highly recommend Haley Carter State Farm!"
We responded:
"Thank you, Coty, for your kind words! We're glad to hear that Kim and the team have made your experience with us so positive. Your recommendation means a lot to us. Take care!"
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Jeremy Ward

October 22, 2025

5  out of  5
rating by Jeremy Ward
"Jackson was so kind, clear & extremely helpful!!"
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Alicia King

October 21, 2025

5  out of  5
rating by Alicia King
"Emma has been so helpful! She has been pleasant and patient and knowledgeable as she has given me information and while answering questions. I would recommend her highly!"
We responded:
"Thank you, Alicia, for your kind words about Emma. We're glad to hear she was able to assist you with her knowledge and patience. Your recommendation means a lot to us. "
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Carl

October 17, 2025

5  out of  5
rating by Carl
"this is an outstanding group of women that work At the State Farm office in azle Texas the staff is always very helpful. Answered all my questions and forgive me for not being computer literate lol thanks Kim for your help with my state farm app. You were able to talk me through it very patient and you were very kind. Wish you the best along with all the other wonderful. People, who work at that office thanks again, Carl Massey"
We responded:
"Thank you, Carl, for your kind words and for taking the time to share your experience with our team in Azle, Texas. We're glad Kim was able to assist you with the State Farm app and that you found our staff helpful. We appreciate your support and wish you all the best."
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Madra Messick

October 17, 2025

5  out of  5
rating by Madra Messick
"couldn't find my upto date car insurance card. talked to Kim and she like everone else with Haley is super nice and helpful. with companies trying to get my business i can't quit Haley because everyone is so nice and helpful and they listen."
We responded:
"Thank you, Madra, for your kind words and for sharing your experience with us. We're glad to hear that Kim and the team were able to assist you. We appreciate your loyalty and look forward to continuing to serve you."
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m

October 16, 2025

1  out of  5
rating by m
"I do not recommend Haley Carter’s office based on my experience as a former client. During my time with the agency, I informed them multiple times that I worked in a location where phone use was prohibited. Despite this, I continued to receive calls and voicemails. After a rate increase—one that had not been previously communicated—I chose to switch to a different insurance provider. Although I ended my relationship with the agency over two years ago, I still receive unsolicited calls on a monthly basis. This ongoing contact suggests a lack of attention to client preferences and boundaries."
We responded:
"I am really sorry to hear this and apologize your experience with my agency has not been a positive one. We work hard to update and adhere to customer preferences and would never have intentionally reached out to you when you didn’t want us to. I accept responsibility for the miscommunication and hope you can give us another chance in the future. Since we don’t have your name on this review, to prevent us from calling you again, can you please text our office at 817-444-1100 or email me at haley@haleycarter.com so we can remove you from our system. Thank you "
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Rita Nickols

October 16, 2025

5  out of  5
rating by Rita Nickols
"Emma at Haley Carter is so personable and efficient. Always willing to take her time and answer my questions!"
We responded:
"Thank you, Rita, for your kind words about Emma. We're glad to hear she has been able to assist you effectively. We appreciate your feedback and look forward to continuing to support your insurance needs. "
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Melisa Hartman

October 10, 2025

5  out of  5
rating by Melisa Hartman
"Sabrina is so helpful, I called twice within 2 hours, she answered all of my crazy questions. Definitely an asset"
We responded:
"Thank you, Melisa, for your kind words about Sabrina. We're glad she could assist you with all your questions. Your feedback means a lot to us."
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Wanda Newsome

October 9, 2025

5  out of  5
rating by Wanda Newsome
"Been with Judy since around 1985. She has always been there and helped me through with all my questions & concerns. Could have saved a little $ at times elsewhere, but didnt feel i would have been protected. I really like the tentivness I get with the Azle associates and Judy."
We responded:
"Thank you, Wanda, for your long-standing trust and kind words about Judy and our Azle team. We're grateful for your loyalty and are committed to continuing to provide attentive service for all your insurance needs. Your support means a lot to us."
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Mike Manning

October 2, 2025

5  out of  5
rating by Mike Manning
"They have always been friendly and easy to work with on any insurance issues or questions. Great service Great people"
We responded:
"Thank you, Mike, for your kind words and for taking the time to share your experience. We're glad to hear that our team has been friendly and easy to work with. If you ever have more questions or need assistance, feel free to reach out."
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Riley Moore

October 1, 2025

5  out of  5
rating by Riley Moore
"Needed some help with finding info on the insurance my Aunt is helping me with and Kim did a great job helping me figure out what I needed to do! Thanks again y'all!"
We responded:
"Thank you, Riley, for taking the time to leave a review. We're glad Kim could assist you with your insurance needs. If you have any more questions, feel free to reach out anytime!"
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James Hiller

September 23, 2025

5  out of  5
rating by James Hiller
"I just finished talking to Emma at Haley Carter State Farm, and as always when talking to anyone at Haley Carter's, Emma was very helpful & answered all my questions...definitely an advantage to be able to talk to someone locally instead of a call center from "who knows where"."
We responded:
"Thank you, James, for your kind words about your experience with Emma and our team. We're glad to hear that having local support makes a difference for you. We appreciate your feedback and look forward to assisting you in the future."
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charles bowen

September 17, 2025

5  out of  5
rating by charles bowen
"Haley Carter is the State Farm location that i prefer to do business with. I specifically like to work with Emma.She has shown me on multiple occationsher devotion to the Haley Carter location as her place to do business. She has also proven her obligation to her clients. Clients to her are much more than just customers. I only do business face to face, and Emma has madewhat I expected to be difficult occurrences alot easier than expected. Thank you Haley Carter for having someone like Emma there with you. Thank you!"
We responded:
"Thank you, Charles, for your fantastic review! We're glad to know you had a great experience with our team. If you have any questions or need further assistance, feel free to reach out. "
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Kay Daniels

September 2, 2025

5  out of  5
rating by Kay Daniels
"Love the ease in doing business with Hailey Carter State Farm. Our agent Brooke is knowledgeable and always explains everything to me. Just love her!"
We responded:
"Thank you, Kay, for your kind words! We're glad to hear that Brooke has been able to assist you effectively. We appreciate your support and look forward to continuing to serve you."
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cindy bell

August 29, 2025

5  out of  5
rating by cindy bell
"Kim in the Azle office is always so helpful and kind."
We responded:
"Thank you, Cindy, for your kind words about Kim in our Azle office. We're glad to hear she has been helpful and kind to you. We appreciate your feedback and support."
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Melissa Spurrier

August 28, 2025

5  out of  5
rating by Melissa Spurrier
"I was amazed at the savings by going with State Farm. It was significant! Ashley was delightful to work with!"
We responded:
"Thank you, Melissa, for your kind words and for choosing us for your insurance needs. It's great to hear that Ashley made your experience enjoyable and that you found significant savings with us. We look forward to continuing to serve you. "
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Steve Joy

August 28, 2025

5  out of  5
rating by Steve Joy
"Haley Carter State farm Insurance is a great place. Judy was exceptional in getting our home insurance started."
We responded:
"Thanks for choosing us! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come!"
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Sophia Rodriguez

August 27, 2025

5  out of  5
rating by Sophia Rodriguez
"We love working with Judy! The whole team at Haley Carter have been great, helpful, and understanding."
We responded:
"Thank you, Sophia, for your kind words! We're glad to hear that Judy and the team have been helpful and understanding. We appreciate your support and look forward to continuing to serve you."
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J Moore

August 19, 2025

5  out of  5
rating by J Moore
"Judy at the State Farm office in Azle was wonderful to work with. Even though insurance in DFW is very expensive, Judy helped me to find the best rate possible for my two cars. Judy is a great person and I am glad I was able to connect with her."
We responded:
"Thank you, J Moore, for your kind words about Judy. We're glad she could assist you in finding the best rate for your cars. Your feedback is much appreciated."
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Neyna Cardenas

August 19, 2025

5  out of  5
rating by Neyna Cardenas
"Brooke was great to work with! She answered all the questions I had and explained everything in great detail. This process was smooth and easy!"
We responded:
"Thank you, Neyna, for your feedback! It's fantastic to hear that Brooke was able to assist you effectively and make the process smooth and easy. We appreciate your support and look forward to serving you again."
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Kelli Lewandowski

August 13, 2025

5  out of  5
rating by Kelli Lewandowski
"Everyone is so nice and helpful. I recently moved from Florida and Judy went above and beyond. I’m so glad I chose this office!"
We responded:
"Thank you, Kelli, for your kind words! We're happy to hear that Judy and the team were able to assist you with your move from Florida. We're grateful to have you with us!"
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James Goforth

August 1, 2025

5  out of  5
rating by James Goforth
"Very very nice , professional staff that seen i got the best discounts fer my Avalanches and family. Very respectful , curteous and caring. With Haley Carter State Farm ur not just a number or policy. Ur a friend and neighbor. I love the sense of humor the staff has and trust me ya gotta have a sense of humor to deal with me. Yall Rock!"
We responded:
"Thank you so much James!! We appreciate you! "
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Eric Oliver

July 30, 2025

5  out of  5
rating by Eric Oliver
"Very nice staff. Concerned for your needs. Brooke has really helped me with some confusing changes made on my policies."
We responded:
"Thank you, Eric, for your feedback. It's great to hear that Brooke was able to assist you with the changes to your policies. We appreciate your trust in us and are here to help whenever you need it."
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frankie nelson ftworthmom777

July 30, 2025

5  out of  5
rating by frankie nelson ftworthmom777
"Nicole is a great agent. She was very personable as well as professional. The whole process was fast and she saved us a lot of money. I highly recommend her to be your insurance agent."
We responded:
"Thank you Frankie!! We appreciate you "