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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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evelyn benson

June 29, 2026

5  out of  5
rating by evelyn benson
"Brooke is the best!"
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Cannon Valenzuela

June 29, 2026

5  out of  5
rating by Cannon Valenzuela
"Brooke is so helpful and so sweet."
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Ema Lehr

June 29, 2026

5  out of  5
rating by Ema Lehr
"I love my girl Brooke!!! She is so sweet on the phone and is extremely helpful. She’s the sweetest in the office!"
We responded:
"Thank you, Ema! We're thrilled to hear that Brooke has been so helpful and sweet. We appreciate your kind words and are glad to have you as a valued customer."
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Emma Eveland

June 26, 2026

5  out of  5
rating by Emma Eveland
"Hailey Carter’s team with State Farm is one of the best teams I’ve ever had the pleasure of working with for our insurance needs.
They always go above and beyond with their customer service looking out for our best interests. There team efforts in customer service should be implicated in every business of customer service. They truly make you feel like family and give us a peaceful mind knowing they will be looking out for us. Their kindness doesn’t go unnoticed.
I’ll be praying for their office to be very successful!
I have been a customer for probably 20 years now or close to it. They are always helping me save money. Our family is very grateful for their service!!"
We responded:
"Emma, thank you for your thoughtful review and for being part of our agency for nearly 20 years. Your loyalty means more than we can say, and we're truly grateful for the trust you've placed in us over the years. We look forward to being here for you for many more to come."
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Rafael Ascencion

June 26, 2026

5  out of  5
rating by Rafael Ascencion
"⭐⭐⭐⭐⭐

If I could give Nicole and the entire Holly Carter State Farm team 20 stars, I absolutely would!

For the past several years, they have consistently provided outstanding customer service and professionalism. Every time I call, Nicole is courteous, knowledgeable, responsive, and truly goes above and beyond to make sure everything is handled correctly. She always takes the time to answer my questions, explain my options, and make the entire process easy and stress-free.

The entire Holly Carter State Farm office sets the standard for exceptional customer service. They genuinely care about their clients, and it shows in every interaction. It’s refreshing to work with a team that is always friendly, professional, and at the top of their game.

Thank you, Nicole, and thank you to the entire Holly Carter State Farm team for your hard work, dedication, and outstanding service. I sincerely appreciate everything you do and highly recommend your office to anyone looking for an insurance team they can trust.

Rafael Ascencion"
We responded:
"We truly appreciate hearing this, Rafael! Assisting wonderful individuals like you makes our job incredibly rewarding and fulfilling. Thank you for taking the time to share your valuable experience with us! Your recommendation holds significant meaning for us, and we eagerly look forward to the opportunity to continue serving you in the future."
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Barbara Burch

June 23, 2026

5  out of  5
rating by Barbara Burch
"Judy has handled any question or concern that I have had with the utmost professionalism.
Actually whenever I call, whoever answers the phone is always very polite, professional & puts any concerns or questions I have/had at ease.
Thank you everyone!! :) :) :)"
We responded:
"Barbara, thank you for your thoughtful review! We're so glad Judy and the team have been able to provide the answers and support you needed. We'll be sure to share your kind words with them."
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Meredith Tooley

June 23, 2026

5  out of  5
rating by Meredith Tooley
"Great insurance company! Nichole went above and beyond to get our quote just right for our needs. She made some wise recommendations and the prices were very competitive. Overall we’re extremely happy with the service. We look forward to doing further business with Haley Carter Stare Farm and definitely Nicole!"
We responded:
"Thank you, Meredith, for your kind words! We're glad to hear that Nichole provided you with excellent service and competitive pricing. We look forward to continuing to assist you with your insurance needs."
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dominick garcia

June 16, 2026

5  out of  5
rating by dominick garcia
"Just got a quote from Haley’s office and they were able to save me money and up my coverage! The service was great and they gave me so many options!"
We responded:
"Thank you, Dominick, for sharing your experience! It's great to hear that our team was able to help you save money while increasing your coverage. We're glad you found the service and options beneficial."
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Nathan Pharis

June 15, 2026

5  out of  5
rating by Nathan Pharis
"This team is great to work with, and Brooke was the star of the show. She helped me understand all the quotes and explained everything clearly. I’m excited to be working with this team now!"
We responded:
"Thank you, Nathan, for your kind words! We're glad to hear that Brooke was able to assist you effectively and make everything clear. We're looking forward to continuing to work with you!"
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Renee White

June 12, 2026

5  out of  5
rating by Renee White
"Great staff. Always greeted when I walk in. Nicole is quite knowledgeable and is great at communicating no matter what questions we have. Thank you Nicole."
We responded:
"Thank you, Renee, for your kind words about our team. We're glad to hear that Nicole has been helpful and communicative with your questions. We appreciate your feedback and look forward to serving you again!"
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esperanza mckay

June 5, 2026

5  out of  5
rating by esperanza mckay
"Sabrina was very friendly, helpful and very cooperative with my questions, since I am new in the State of Texas. It was a good experience!!"
We responded:
"Thank you, Esperanza, for sharing your experience! We're glad Sabrina could assist you with your questions as you settle into Texas. If you need any further help, feel free to reach out."
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Kaci L Erwin

June 2, 2026

5  out of  5
rating by Kaci L Erwin
"Attentive and clear communication!"
We responded:
"Thank you, Kaci, for your feedback! We're glad to hear that our attentive and clear communication met your expectations. If you need anything else, feel free to reach out."
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Renee Markovich

May 29, 2026

5  out of  5
rating by Renee Markovich
"Makenna was very knowledgeable and helpful when it came to our insurance. She was able to answer all the questions that we had and ensured we had the right coverage. She was even able to save us money! Highly recommend Makenna at Haley Carter State Farm!"
We responded:
"Thank you, Renee, for your kind words about Makenna. We're delighted to hear that she was able to assist with your insurance needs and help you save money. We truly appreciate your recommendation and look forward to continuing to serve you for years to come."
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Lorrie Bennett

May 27, 2026

5  out of  5
rating by Lorrie Bennett
"Haley and her crew are like family! I know they are on my side and are always there when needed."
We responded:
"Thank you, Lorrie, for your kind words! We're grateful to have you as part of our State Farm family and are always here to support you. Your trust means a lot to us."
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Logan Moore

May 27, 2026

5  out of  5
rating by Logan Moore
"The whole office is so kind!!"
We responded:
"Thank you, Logan, for your kind words about our office. We're glad to hear that you found our team to be kind. We appreciate your feedback and support!"
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Andre Conner

May 27, 2026

5  out of  5
rating by Andre Conner
"Brooke did an amazing job at providing me with a new auto policy. She was very thorough and professional. Thanks- Brooke!!"
We responded:
"Thank you, Andre, for sharing your experience with us. We're glad to hear that Brooke was thorough and professional in helping you with your new auto policy. Your feedback is greatly appreciated!"
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Jenifer Price

May 20, 2026

5  out of  5
rating by Jenifer Price
"I have worked with Judy for a while now. she cut my homeowners insurance in half! initially, she was able to save me a ton on my single vehicle and then was an absolute pleasure to work with to add a new vehicle. this included multiple quotes as I worked to find the best purchase for me."
We responded:
"Thank you, Jenifer, for sharing your experience with Judy! It's great to hear she was able to help you save on both your homeowners and vehicle insurance while providing excellent service. We appreciate your trust in us. "
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Cole Allen

May 20, 2026

5  out of  5
rating by Cole Allen
"Makenna was absolutely amazing to work with. She helped me get an incredible deal and cut my insurance cost by more than half. She was professional, patient, and made the entire process super easy and stress-free.

You can tell she genuinely cares about helping people and finding the best options for them. She was responsive, knowledgeable, and went above and beyond the whole time. If you need help with insurance, definitely ask for Makenna — she’s awesome!"
We responded:
"Thank you, Cole, for sharing your experience with Makenna. It's great to hear how she was able to assist you in finding a fantastic deal and making the process stress-free. We appreciate your recommendation and are glad to have Makenna on our team."
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Zilda Hale

May 18, 2026

5  out of  5
rating by Zilda Hale
"This was my first insurance claim in 25 years with State Farm, and the experience was outstanding. My husband's truck windshield was hit by a rock during a road trip, an we contacted Haley Carter Insurance in Azle. They were incredibly helpful-they filed the claim, schedule the replacement, and within 48 hours the windshield was replaced by Safelite Group. The entire process was smooth, fast and stress-free. Thank you for the excellent service. Highly recommended!"
We responded:
"Thank you, Zilda, for sharing your experience with us. We're glad to hear that the process for your husband's truck windshield replacement was smooth and stress-free. Your recommendation means a lot to us. "
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Janie Grantham

May 17, 2026

5  out of  5
rating by Janie Grantham
"The team is so helpful and patient with all of my questions. I was greeted with smiles and refreshments at the door. Highly recommend!"
We responded:
"Thank you, Janie, for your kind words and recommendation! We're glad to hear that our team was helpful and welcoming during your visit. Your feedback means a lot to us. "
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General Concrete

May 17, 2026

5  out of  5
rating by General Concrete
"Sabrina and the team were very helpful when getting information on our commercial business insurance. A very knowledgable and caring business!!"
We responded:
"Thank you for your feedback! We're thrilled that Sabrina and the team were able to assist you with your commercial business insurance needs. Your support is invaluable to us, and we invite you to continue partnering with us for all your insurance requirements."
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isahi Aguilera

May 8, 2026

5  out of  5
rating by isahi Aguilera
"Hi Mary here, Kim has been such a great help and their rates are unbeatable! I don’t have any negative feedback but she’s the best!"
We responded:
"Mary, thank you for your thoughtful feedback! We’re happy to hear Kim has been such a great resource for you and that you’re pleased with the rates. We truly appreciate you taking the time to share your experience with us—it means a lot!"
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ella bolin

May 7, 2026

5  out of  5
rating by ella bolin
"Nicole was great at providing professionalism and consideration when nailing down my quote for auto!!! We love Nicole!"
We responded:
"Thank you, Ella!"
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kinyatta jones

May 5, 2026

5  out of  5
rating by kinyatta jones
"Hailey was great and easy to work with. She explained everything in detail which made it that much easier to get it done."
We responded:
"Thank you for sharing your experience! It's great to hear that Hailey made the process smooth and informative for you. We appreciate your feedback and support."
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Itz Edge

May 5, 2026

5  out of  5
rating by Itz Edge
"Judy was so helpful!!!"
We responded:
"Thank you for your feedback! We're glad to hear that Judy was able to assist you effectively. Your support means a lot to us."