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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jeremy

December 16, 2025

5  out of  5
rating by jeremy
"Thank you Jaxson for helping my daughter get the best coverage for her auto insurance. I use a competitor insurance company but decided to get a secondary quote. Jaxson was able to provide equal and or better coverage for a cheaper price than the company I have been with for years! Thank you State Farm and Jaxson for everything!"
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Dana Carpenter

December 10, 2025

5  out of  5
rating by Dana Carpenter
"Come see Haley!! Her team is awesome. They listen to you first, have courtesy and respect for their customers. Will go the distance for whatever your insurance needs may be. I don't want to go anywhere else."
We responded:
"Thank you, Dana, for your kind words! We're glad to hear that you appreciate the team's dedication and customer service. We're here for all your insurance needs. "
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Caleb Wilson

December 10, 2025

5  out of  5
rating by Caleb Wilson
"Jaxson was helpful with insuring my engagement set, and was patient in me finding the proper receipts. Defintely recommend!"
We responded:
"Thank you, Caleb, for sharing your experience! It's great to hear that Jaxson was able to assist you with insuring your engagement set and provide the patience you needed. We appreciate your recommendation! "
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Daniel Bowlin

December 8, 2025

5  out of  5
rating by Daniel Bowlin
"Awesome group of people to work with. Has always taken care of me in a friendly professional way."
We responded:
"Thank you, Daniel, for your kind words! We're glad to hear that our team has been able to take care of you in a friendly and professional manner. Your support means a lot to us. "
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Ariah Willard

December 4, 2025

5  out of  5
rating by Ariah Willard
"what a truly amazing group of people! Very kind, and great at their jobs :)"
We responded:
"Thank you, Ariah, for your kind words! We're glad to hear that our team's kindness and expertise made a positive impact. Your feedback means a lot to us. "
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Lytfi Mimini

December 1, 2025

5  out of  5
rating by Lytfi Mimini
"Jaxson helped me set up my commercial premium! He was patient and explained everything from A to Z! Definitely recommend"
We responded:
"Thank you, Lytfi, for your kind words! We're glad Jaxson could assist you with setting up your commercial premium and provide clear explanations. Your recommendation means a lot to us."
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Linda Dysart

November 25, 2025

5  out of  5
rating by Linda Dysart
"Samantha and Brook was wonderful great. Emma is great and so helpful to me also .She is usually there when need help with something. Nicole is great and wonderful"
We responded:
"Linda, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Caroline Esch

November 25, 2025

5  out of  5
rating by Caroline Esch
"’ve had an amazing experience with Haley Carter at State Farm! She made getting both my vehicle and rental insurance incredibly easy and stress-free. Haley is professional, friendly, and always quick to answer any questions I have. She took the time to explain my options clearly and helped me choose coverage that fits my needs. I truly feel taken care of and confident in my policies. Highly recommend Haley Carter and her team for anyone looking for reliable, personalized insurance service!"
We responded:
"Thank you, Caroline, for your kind words and for choosing us for your insurance needs. It's great to hear that our team was able to make the process easy and clear for you. We appreciate your recommendation and look forward to continuing to serve you."
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emma moseley

November 25, 2025

5  out of  5
rating by emma moseley
"Jaxson was incredible! I needed to be quoted for car insurance and he did exactly that. He explained each step clearly, answered all my questions with patience, and made sure I understood my coverage options before making a decision. Through this process, Jaxson turned what can often be a confusing experience into a smooth and stress-free one. I truly appreciate his support and would highly recommend working with him. Thank you Jaxson!"
We responded:
"Thank you, Emma, for your kind words about Jaxson. We're glad to hear that he was able to make the car insurance process smooth and clear for you. Your recommendation means a lot to us."
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Yvonne Baker

November 25, 2025

5  out of  5
rating by Yvonne Baker
"We have been with State Farm since the early 80’s and have always enjoyed dealing with their office personnel. The Azle office is particularly friendly and always willing to help. Thank you to Brooke this afternoon for her kindness. She is a delight even when breaking the news that i missed my payment. Of course, i was sure i made it. I was wrong again.😬"
We responded:
"Thank you, Yvonne, for your long-standing trust in us and for your kind words about our Azle office. We're glad to hear that Brooke was able to assist you with kindness and professionalism. We appreciate your feedback and look forward to continuing to serve you."
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Tori Duncan

November 25, 2025

5  out of  5
rating by Tori Duncan
"State Farm should clone Haley Carter! She’s responsive, patient, HILARIOUS, and always goes the extra mile to make sure I understand my coverage. Truly the kind of agent everyone wishes they had!"
We responded:
"Thank you so much, Tori! We're delighted to hear that we made such a positive impact on your experience with us. Your feedback means a lot, and we'll be sure to share it with her. Take care!"
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Reece Givens

November 25, 2025

5  out of  5
rating by Reece Givens
"Haley Carter is the best in the business!!!"
We responded:
"Thank you, Reece! It's great to hear that you think so highly of our team. We appreciate your support and look forward to continuing to serve you. Take care!"
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Deandra Goudy

November 24, 2025

5  out of  5
rating by Deandra Goudy
"very satisfied with the transferring of our insurance to State Farm - handled professionally and very competitive pricing"
We responded:
"Thank you, Deandra, for your feedback! We're glad to hear that the transfer process was smooth and that you're happy with our pricing. If you need any further assistance, feel free to reach out."
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Ashley Harkins

November 18, 2025

5  out of  5
rating by Ashley Harkins
"They are great, happy, HELPFUL, people that im very glad to have on my side!!! Thanks lady!!!!"
We responded:
"Thank you, Ashley, for your kind words and for choosing us to be on your side! We're glad to hear that our team has been helpful to you. If you ever need anything, feel free to reach out."
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Nicholas Campa

November 14, 2025

5  out of  5
rating by Nicholas Campa
"Jaxson Gregg was very helpful, and very patient with me. Not only was he amazing he also got me amazing deals better insurance and more benefits."
We responded:
"We’re so happy to hear that you had a great experience! Your support means the world to us, and we’re always here whenever you need us! "
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Gertrude Bowen

October 28, 2025

5  out of  5
rating by Gertrude Bowen
"She's grate and everyone at that office is grate and so kind and thoughtful. They do everything they can to work with you. I really appreciate everyone who has worked with me. You want to talk to a real person or need help and want someone to understand. I know so do I they are always there for me and you"
We responded:
"Thank you, Gertrude, for your kind words and for taking the time to share your experience. We're glad to hear that our team has been able to assist you and provide the support you need. If there's anything else we can do for you, just let us know. Take care!"
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Coty Alexander

October 24, 2025

5  out of  5
rating by Coty Alexander
"The girls that work here are phenomenal. Kim is the one I deal with regularly and she is amazing! Easy to work with, very professional and friendly. Would highly recommend Haley Carter State Farm!"
We responded:
"Thank you, Coty, for your kind words! We're glad to hear that Kim and the team have made your experience with us so positive. Your recommendation means a lot to us. Take care!"
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Jeremy Ward

October 22, 2025

5  out of  5
rating by Jeremy Ward
"Jackson was so kind, clear & extremely helpful!!"
We responded:
"Thank you Jeremy! We appreciate you "
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Alicia King

October 21, 2025

5  out of  5
rating by Alicia King
"Emma has been so helpful! She has been pleasant and patient and knowledgeable as she has given me information and while answering questions. I would recommend her highly!"
We responded:
"Thank you, Alicia, for your kind words about Emma. We're glad to hear she was able to assist you with her knowledge and patience. Your recommendation means a lot to us. "
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Carl

October 17, 2025

5  out of  5
rating by Carl
"this is an outstanding group of women that work At the State Farm office in azle Texas the staff is always very helpful. Answered all my questions and forgive me for not being computer literate lol thanks Kim for your help with my state farm app. You were able to talk me through it very patient and you were very kind. Wish you the best along with all the other wonderful. People, who work at that office thanks again, Carl Massey"
We responded:
"Thank you, Carl, for your kind words and for taking the time to share your experience with our team in Azle, Texas. We're glad Kim was able to assist you with the State Farm app and that you found our staff helpful. We appreciate your support and wish you all the best."
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Madra Messick

October 17, 2025

5  out of  5
rating by Madra Messick
"couldn't find my upto date car insurance card. talked to Kim and she like everone else with Haley is super nice and helpful. with companies trying to get my business i can't quit Haley because everyone is so nice and helpful and they listen."
We responded:
"Thank you, Madra, for your kind words and for sharing your experience with us. We're glad to hear that Kim and the team were able to assist you. We appreciate your loyalty and look forward to continuing to serve you."
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m

October 16, 2025

1  out of  5
rating by m
"I do not recommend Haley Carter’s office based on my experience as a former client. During my time with the agency, I informed them multiple times that I worked in a location where phone use was prohibited. Despite this, I continued to receive calls and voicemails. After a rate increase—one that had not been previously communicated—I chose to switch to a different insurance provider. Although I ended my relationship with the agency over two years ago, I still receive unsolicited calls on a monthly basis. This ongoing contact suggests a lack of attention to client preferences and boundaries."
We responded:
"I am really sorry to hear this and apologize your experience with my agency has not been a positive one. We work hard to update and adhere to customer preferences and would never have intentionally reached out to you when you didn’t want us to. I accept responsibility for the miscommunication and hope you can give us another chance in the future. Since we don’t have your name on this review, to prevent us from calling you again, can you please text our office at 817-444-1100 or email me at haley@haleycarter.com so we can remove you from our system. Thank you "
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Rita Nickols

October 16, 2025

5  out of  5
rating by Rita Nickols
"Emma at Haley Carter is so personable and efficient. Always willing to take her time and answer my questions!"
We responded:
"Thank you, Rita, for your kind words about Emma. We're glad to hear she has been able to assist you effectively. We appreciate your feedback and look forward to continuing to support your insurance needs. "
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Melisa Hartman

October 10, 2025

5  out of  5
rating by Melisa Hartman
"Sabrina is so helpful, I called twice within 2 hours, she answered all of my crazy questions. Definitely an asset"
We responded:
"Thank you, Melisa, for your kind words about Sabrina. We're glad she could assist you with all your questions. Your feedback means a lot to us."
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Wanda Newsome

October 9, 2025

5  out of  5
rating by Wanda Newsome
"Been with Judy since around 1985. She has always been there and helped me through with all my questions & concerns. Could have saved a little $ at times elsewhere, but didnt feel i would have been protected. I really like the tentivness I get with the Azle associates and Judy."
We responded:
"Thank you, Wanda, for your long-standing trust and kind words about Judy and our Azle team. We're grateful for your loyalty and are committed to continuing to provide attentive service for all your insurance needs. Your support means a lot to us."