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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Claire McKennon

Claire McKennon

April 8, 2026

5  out of  5
rating by Claire McKennon
"Amazing customer service! Sabrina and Brooke were super helpful, definitely recommend!"
We responded:
"Thank you, Claire, for your feedback! We're glad to hear that Sabrina and Brooke were able to assist you so well. Your recommendation means a lot to us."
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Jennifer Dowell

April 8, 2026

5  out of  5
rating by Jennifer Dowell
"We’ve been very happy with Haley Carter State Farm. Everyone we have worked with has always been very sweet and helpful. Judy is an absolute doll and helped me resolve an issue with our auto- debit very quickly!"
We responded:
"Thank you, Jennifer, for sharing your experience with us! We're glad to hear that Judy and the team have been sweet and helpful in resolving your auto-debit issue. Your satisfaction is important to us. "
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John Bianchi

April 7, 2026

5  out of  5
rating by John Bianchi
"Jaxson Gregg did a great job on our commercial policy. Gave us exactly what we needed and didn't try to add on a bunch of coverage that we didn't need. I use this agency for 2 of my businesses now and if they keep saving me 20-40% on over-inflated premiums, they are going to wind up with ALL my business!"
We responded:
"Thank you, John, for sharing your experience with Jaxson and our team. We're glad to hear that you're satisfied with the commercial policy and the savings on your premiums. We look forward to continuing to support your businesses!"
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Brennan Hays

April 6, 2026

5  out of  5
rating by Brennan Hays
"Brooke is great help! Saved me lots of money."
We responded:
"Thank you, Brennan, for your feedback! It's great to hear that Brooke was able to assist you and help save money. We appreciate your support."
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Chris

April 1, 2026

1  out of  5
rating by Chris
"Had to update , got dropped didn’t have a claim the whole time I had them. Bad thing about it, was I wasn’t even notified. They’ll bug you about getting g life insurance twice a week but can’t let you know what’s going on with your policy. Pretty sad"
We responded:
"Thank you for your feedback- and I truly appreciate you taking the time to speak to me directly as well. First, I want to sincerely apologize for the frustration this caused. You’re absolutely right — you should have been notified, and we take that responsibility seriously. In this case, our underwriting partners did not complete the reversal of the non-renewal as expected, and unfortunately, we did not catch it on our end. I’m glad we were able to connect and talk through everything, and I appreciate your understanding during that conversation. Your feedback helps us improve, and we’re already reviewing our internal processes to make sure this doesn’t happen again. If there’s anything further we can do for you, please don’t hesitate to reach out. — Haley Carter State Farm Team "
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Jill Gilmore

March 30, 2026

5  out of  5
rating by Jill Gilmore
"Amazing insurance agency. Brooke Lehr Is our contact. Brooke is fantastic. She is always on top of things, reminds me (when I don’t always stay on top of things) and always delivers a well priced option. Can’t recommend them enough. The Arkansas and Texas licenses are super helpful for us as well. One stop shop!"
We responded:
"Thank you, Jill, for your kind words about our agency and for highlighting Brooke's dedication. We're glad to hear that our services and multi-state licenses are meeting your needs. Your recommendation means a lot to us. "
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Emma Broughton

March 27, 2026

5  out of  5
rating by Emma Broughton
"Haley is amazing! I had to have her resend me my renters policy like 5 times due to my apartment not giving me correct info and she resent it each time quickly and with no issue!! I appreciate how quick I am able to reach out and get an answer 😊"
We responded:
"Thank you, Emma, for your kind words! We're glad to hear that we were able to assist you promptly with your renters policy. Your satisfaction is important to us, and we're here whenever you need us."
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mike motley

March 23, 2026

5  out of  5
rating by mike motley
"Nicole has always taken very good care of us on our insurance as well as the many vehicles we have financed thought state farm. She is our first though for our insurance needs."
We responded:
"Thank you, Mike, for your feedback. It's great to hear that Nicole has been taking good care of your insurance needs and vehicles. We appreciate your trust in us for your insurance needs. "
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Sylvia Bullens

March 23, 2026

5  out of  5
rating by Sylvia Bullens
"Spoke with Sabrina she is a very nice lady. She gave me all the information I needed for any insurance questions I may have had highly recommended"
We responded:
"Thank you, Sylvia, for your feedback! We're glad Sabrina could assist you with your insurance questions. Your recommendation means a lot to us. "
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Ashley Berry

March 17, 2026

5  out of  5
rating by Ashley Berry
"Kim is so nice to work with! I had a billing glitch and she was so patient helping me get it corrected! We’ve been with Haley Carter State Farm for years and have always been more than happy with the customer service! With the rise in insurance premiums, we still have a very reasonable price. I always recommend them!"
We responded:
"Thank you, Ashley, for your kind words about Kim and our team! We're glad to hear that you found our customer service helpful and that you're satisfied with our pricing. Your recommendations mean a lot to us. Thanks again!"
Profile photo of Amy Collins

Amy Collins

March 13, 2026

5  out of  5
rating by Amy Collins
"All of our experiences over the years with Haley Carter State Farm have been wonderful. The coverage for the non-profit where I work is excellent, and the service is stellar. Mike set up our policy a couple of years ago, and we felt heard as we discussed what we needed for our coverage. Since then, the team has taken great care of us. Brooke especially has been incredibly helpful each time I've needed to check in with questions about our premium and our coverage. In addition to our non-profit policy, I worked with Mike again and later Sabrina for my personal policy. Sabrina was so thorough and even called me back with extra help as I was setting up my online account and using the app. I couldn't have done it without her help. We are truly grateful for the team at HCSF!"
We responded:
"Thank you, Amy, for sharing your experiences with us over the years. It's great to hear that Mike, Brooke, and Sabrina have been able to assist you with both your non-profit and personal policies. We're grateful for your trust in our team."
Profile photo of Acqua Edwards

Acqua Edwards

March 13, 2026

5  out of  5
rating by Acqua Edwards
"I had a billing question and Kim took the time to look at my account and was able to answer my question very quickly. I'm a bookkeeper at heart and she was very helpful. Much appreciated."
We responded:
"Thank you, Acqua, for sharing your experience! We're glad Kim could assist you with your billing question efficiently. Your feedback is much appreciated."
Profile photo of Mark Wilhite

Mark Wilhite

March 13, 2026

5  out of  5
rating by Mark Wilhite
"WOW! I have been with State Farm Insurance, but with another State Farm Agency, for many years. I have cars, house, and life insurance policies all with State Farm. The State Farm Agency I have been with is in Hurst, TX. In recent years, the level of attention and service from that Agency in Hurst, TX has gone down hill to the point where they aren't even answering their phones! Finally, fed up with the poor service the agency in Hurst has been giving me, I walked in to another State Farm Agency, Haley Carter, in Azle, TX this morning, and the attention I got there was overwhelming great! So, in the process now of moving everything I have in the way of State Farm Insurance over to Haley Carter State Farm in Azle! Thank you, Sabrina, and team, for your outstanding help to me this morning! I left your office already feeling like a valued State Farm Customer, unlike how I have felt for a while now with the prior State Farm Agency I was with. I love State Farm, and very happy with State Farm Insurance, and now I think I have a new State Farm agent that cares and puts their customers first!"
We responded:
"Thank you, Mark, for sharing your experience with us. We're glad to hear that Sabrina and the team in Azle made you feel valued and provided the attention you deserve. We look forward to continuing to serve you with the care and dedication you expect."
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Sophie Shoptaw

March 1, 2026

5  out of  5
rating by Sophie Shoptaw
"Sabrina is the best!! She was so helpful and friendly!"
We responded:
"Thank you, Sophie! We're glad to hear that Sabrina was helpful and friendly during your visit. We appreciate your feedback and support. "
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Skyler Arellano

March 1, 2026

5  out of  5
rating by Skyler Arellano
"I have to say, Sabrina is soo helpful on the phone! Amazing receptionist!"
We responded:
"Thank you, Skyler, for your feedback! We're glad to hear that Sabrina was helpful and made your experience a positive one. We appreciate your support!"
Profile photo of Presleigh Thornburg

Presleigh Thornburg

March 1, 2026

5  out of  5
rating by Presleigh Thornburg
"Sabrina was amazing to work with! She was very kind, patient, and took the time to help me understand everything I needed to know. I truly appreciate her help!"
We responded:
"Thank you, Presleigh, for your thoughtful review! We're glad to hear that Sabrina was able to assist you with kindness and patience. Your appreciation means a lot to us. "
Profile photo of Ava Saltzgiver

Ava Saltzgiver

March 1, 2026

5  out of  5
rating by Ava Saltzgiver
"Brooke was AMAZING! Super helpful 10/10 recommend!!"
We responded:
"Thank you, Ava, for your kind words about Brooke! We're glad to hear she was super helpful. Your recommendation means a lot to us. "
Profile photo of Katie Renfro

Katie Renfro

February 27, 2026

5  out of  5
rating by Katie Renfro
"Sabrina was a huge help getting me set up on the drive safe and save. She was a joy to be around. Thank you so much."
We responded:
"Thank you, Katie, for your feedback! We're glad Sabrina could assist you with the Drive Safe & Save program and make the experience enjoyable. Your support means a lot to us. "
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Matthew Dusza

February 24, 2026

5  out of  5
rating by Matthew Dusza
"Thank you so much Kim for all your help with my insurance needs!"
We responded:
"Thank you so much Matt!! We’re proud to help you with your insurance!"
Profile photo of Stephen Harding

Stephen Harding

February 13, 2026

5  out of  5
rating by Stephen Harding
"Judy was absolutely phenomenal! From the initial conversation all the way through setting up our policies was absolute great experience"
We responded:
"Thank you, Stephen, for sharing your experience! We're glad to hear that Judy made the process smooth and enjoyable for you. If you need any further assistance, feel free to reach out."
Profile photo of Jodi Taylor

Jodi Taylor

February 12, 2026

5  out of  5
rating by Jodi Taylor
"Recently, I needed some assistance with our policies -- and Sabrina and Judy were both outstanding. Much appreciated!!!"
We responded:
"Thank you, Jodi, for your feedback! We're glad to hear that Sabrina and Judy were able to assist you with your policies. Your support means a lot to us. "
Profile photo of Kairon Singleton

Kairon Singleton

January 30, 2026

5  out of  5
rating by Kairon Singleton
"Excellent customer service by Samantha!"
We responded:
"Thank you, Kairon, for your feedback! We're glad to hear that Samantha provided you with excellent customer service. Your support means a lot to us. "
Profile photo of Jaron Roberson

Jaron Roberson

January 30, 2026

5  out of  5
rating by Jaron Roberson
"I highly recommend haley carter State farm! Samantha is awesome, she was very helpful with everything I needed."
We responded:
"Thank you, Jaron, for your recommendation! We're glad to hear that Samantha was helpful with your needs. Your support means a lot to us. "
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Jason Koger

January 30, 2026

5  out of  5
rating by Jason Koger
"Haley is an awesome agent!"
We responded:
"Thank you, Jason, for your nice words. Your feedback is very important to us."
Profile photo of David D

David D

January 26, 2026

5  out of  5
rating by David D
"I worked with Jaxson at State Farm to get property and liability insurance for my small business, and it was a great experience. He made everything easy to understand, answered all my questions, and helped me get the right coverage. Highly recommend Jaxson and his team!"
We responded:
"Thank you, David, for sharing your experience with Jaxson at our agency. We're glad he could assist you in finding the right coverage for your small business. Your recommendation means a lot to us! "