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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kay Daniels

Kay Daniels

September 2, 2025

5  out of  5
rating by Kay Daniels
"Love the ease in doing business with Hailey Carter State Farm. Our agent Brooke is knowledgeable and always explains everything to me. Just love her!"
We responded:
"Thank you, Kay, for your kind words! We're glad to hear that Brooke has been able to assist you effectively. We appreciate your support and look forward to continuing to serve you."
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cindy bell

August 29, 2025

5  out of  5
rating by cindy bell
"Kim in the Azle office is always so helpful and kind."
We responded:
"Thank you, Cindy, for your kind words about Kim in our Azle office. We're glad to hear she has been helpful and kind to you. We appreciate your feedback and support."
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Melissa Spurrier

August 28, 2025

5  out of  5
rating by Melissa Spurrier
"I was amazed at the savings by going with State Farm. It was significant! Ashley was delightful to work with!"
We responded:
"Thank you, Melissa, for your kind words and for choosing us for your insurance needs. It's great to hear that Ashley made your experience enjoyable and that you found significant savings with us. We look forward to continuing to serve you. "
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Steve Joy

August 28, 2025

5  out of  5
rating by Steve Joy
"Haley Carter State farm Insurance is a great place. Judy was exceptional in getting our home insurance started."
We responded:
"Thanks for choosing us! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come!"
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Sophia Rodriguez

August 27, 2025

5  out of  5
rating by Sophia Rodriguez
"We love working with Judy! The whole team at Haley Carter have been great, helpful, and understanding."
We responded:
"Thank you, Sophia, for your kind words! We're glad to hear that Judy and the team have been helpful and understanding. We appreciate your support and look forward to continuing to serve you."
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J Moore

August 19, 2025

5  out of  5
rating by J Moore
"Judy at the State Farm office in Azle was wonderful to work with. Even though insurance in DFW is very expensive, Judy helped me to find the best rate possible for my two cars. Judy is a great person and I am glad I was able to connect with her."
We responded:
"Thank you, J Moore, for your kind words about Judy. We're glad she could assist you in finding the best rate for your cars. Your feedback is much appreciated."
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Neyna Cardenas

August 19, 2025

5  out of  5
rating by Neyna Cardenas
"Brooke was great to work with! She answered all the questions I had and explained everything in great detail. This process was smooth and easy!"
We responded:
"Thank you, Neyna, for your feedback! It's fantastic to hear that Brooke was able to assist you effectively and make the process smooth and easy. We appreciate your support and look forward to serving you again."
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Kelli Lewandowski

August 13, 2025

5  out of  5
rating by Kelli Lewandowski
"Everyone is so nice and helpful. I recently moved from Florida and Judy went above and beyond. I’m so glad I chose this office!"
We responded:
"Thank you, Kelli, for your kind words! We're happy to hear that Judy and the team were able to assist you with your move from Florida. We're grateful to have you with us!"
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James Goforth

August 1, 2025

5  out of  5
rating by James Goforth
"Very very nice , professional staff that seen i got the best discounts fer my Avalanches and family. Very respectful , curteous and caring. With Haley Carter State Farm ur not just a number or policy. Ur a friend and neighbor. I love the sense of humor the staff has and trust me ya gotta have a sense of humor to deal with me. Yall Rock!"
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Eric Oliver

July 30, 2025

5  out of  5
rating by Eric Oliver
"Very nice staff. Concerned for your needs. Brooke has really helped me with some confusing changes made on my policies."
We responded:
"Thank you, Eric, for your feedback. It's great to hear that Brooke was able to assist you with the changes to your policies. We appreciate your trust in us and are here to help whenever you need it."
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frankie nelson ftworthmom777

July 30, 2025

5  out of  5
rating by frankie nelson ftworthmom777
"Nicole is a great agent. She was very personable as well as professional. The whole process was fast and she saved us a lot of money. I highly recommend her to be your insurance agent."
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Hayley Berka

July 29, 2025

5  out of  5
rating by Hayley Berka
"Ashley at Haley Carter was so kind and helpful! Signing up was a breeze and the auto insurance rates were significantly lower for both my husband and me. Ashley walked us through every available discount and we look forward to continue working with her in the future!"
We responded:
"Thank you, Hayley, for your feedback! It's great to hear that Ashley made the sign-up process easy and helped you find lower rates. We look forward to continuing to assist you with your insurance needs."
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Amily Garza

July 24, 2025

5  out of  5
rating by Amily Garza
"Ms. Judy was amazing to work with. Last year I was searching for a better auto insurance company, comparing prices and best options. I was contacted by Ms. Judy and while I wasn’t ready to switch (been with my broker for over 30 years), she was informative, friendly and not pushy. Fast forward to this year; Ms. Judy reached out just to check on me and to see how things were going. I was happy with my current insurance company but still requested a quote from State Farm. Ms. Judy provided quick responses and was prompt with incorporating several options to suit my needs. I was intrigued with the options and set an appointment. Upon arriving I was greeted by several agents while I was directed to Ms. Judy. My appointment was informative, relaxing and friendly. I gave my concerns to her and she provided sufficient information to ease my transition from a trusted broker to State Farm. Not only am I happy with my new lower price fpr auto but was offered additional coverages for my business and life. I left tge office knowing I made the right decision choosing State Farm."
We responded:
"Thank you, Amily, for sharing your experience with Ms. Judy. It's great to hear that she was able to assist you with your insurance needs and make your transition to State Farm smooth and informative. We're glad to have you with us and look forward to continuing to support you."
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Lara Hartman

July 19, 2025

1  out of  5
rating by Lara Hartman
"I do not recommend this insurance company & local state farm business. After recently switching back to them for being quoted an amount that was lower than the amount I was paying from a different company, it was about a week later when I got a notification that my monthly bill was actually going to be significantly higher than what I was originally quoted. No explanation was given just an disingenuous "I'm sorry" which is unacceptable. I was misled intentionally & the people that work at this business only care about their bottom line instead of working with the customer to fix the issue and provide a lower quote as promised. State Farm is a joke. Better & lower insurance is available with other companies. Will NEVER use State Farm again for anything. Above original review update.... Additionally, the owner of the business (Haley Carter) reached out to me this week via email (I have the "receipts") and asked me twice to remove the above negative review. She confirmed that my review and complaint of the incident that occurred that led to the bad review is valid and accurate, but then proceeded to indirectly call me a liar by saying that a portion of the review is not factual when actually it is 100% factual and she had already confirmed that. Haley Carter then continued on by trying to manipulate me to remove the bad review. Which I will not because this incident needs to be documented in it's entirety so that way other consumers know the truth about Haley Carter, how she runs her office, and her team which are shady, highly manipulative, and only care about padding their bank accounts. It's my right to share my experience and the truth as a consumer to help others make an informed decision. That's what reviews are all about! What business owner has the audacity to ask for a bad review to be removed and then try to manipulate someone into doing it!! It's pathetic and a desperate attempt at damage control so that no one knows the truth about Haley Carter and her shady "business." I would strongly advise to never get any kind of insurance with them. They have terrible customer service and ZERO business ethics. Go to Progressive!! They are awesome, have top-notch customer service, and they make everything so easy. And they have great rates too!! Haley Carter State Farm is a joke. DO NOT spend your money with them! You will regret it as I have."
We responded:
"Unfortunately, we have a difference of opinion here. Our office did make a mistake but we admitted it and corrected it. We definitely didn’t do it intentionally. Our office reached out to Lara to let her know we figured out what happened and the correction was being made. She was very understanding and even agreed to let us quote her insurance again in the future. She had also originally left a 5 star glowing review for our agency before she changed it when the policy issued higher. Because I thought she now may feel differently, I did reach out and ask her if she’d consider changing or deleting her negative review. I’ve never done that in 20 plus years of owning my agency but felt the review didn’t give a complete story of what happened. My team is made up of highly professional, experienced, and ethical individuals. We are human and sometimes mistakes are made. I take great pride in my good reputation and theirs and wish this review more accurately reflected that. "
Profile photo of Jenifer Smith

Jenifer Smith

July 15, 2025

5  out of  5
rating by Jenifer Smith
"Judy was amazing! Very responsive and helped me cut my home owners insurance in half and reduce my auto insurance by about $150 per month."
We responded:
"Thank you, Jenifer, for your feedback! It's great to hear that Judy was able to assist you effectively with your insurance needs. We appreciate your support and look forward to continuing to serve you."
Profile photo of Angie Abegglen

Angie Abegglen

July 14, 2025

5  out of  5
rating by Angie Abegglen
"Ashley truly is the best! She is helpful, patient, & knowledgeable. So grateful to be able to have her take care of our insurance needs."
We responded:
"Thank you, Angie, for your kind words about Ashley! We're glad to hear that she has been helpful and knowledgeable in taking care of your insurance needs. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of SALLY BECKER

SALLY BECKER

July 12, 2025

5  out of  5
rating by SALLY BECKER
"Excellent customer service!!! Ashley went above and beyond to make sure our move of our insurance to State Farm Haley Carter was seamless. She was able to increase our coverage and best of all lower our premiums!"
We responded:
"Thank you, Sally, for your feedback! We're glad to hear that Ashley made your transition to State Farm smooth and beneficial. We appreciate your trust in us and look forward to continuing to serve your insurance needs."
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Kevin Kish

July 9, 2025

5  out of  5
rating by Kevin Kish
"I want to thank Nicole for her excellent work and looking out for my best interest. She always has the answer for my questions and great advice. Thanks Kevin"
We responded:
"Thank you, Kevin, for your feedback. We're glad to hear that Nicole has been able to assist you effectively and provide valuable advice. Your support means a lot to us."
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Kim Coleman

July 8, 2025

5  out of  5
rating by Kim Coleman
"There were 2 very nice ladies who helped me pay my bill and re-set my bills every month."
We responded:
"Thank you, Kim, for your feedback! We're glad to hear that our team was able to assist you with your billing needs. If you have any more questions or need further assistance, feel free to reach out."
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Donna Costello

July 1, 2025

5  out of  5
rating by Donna Costello
"Kim was very helpful answering all my questions. She was very sweet listening to my long story. Thank you, Kim"
We responded:
"Donna, thank you for the five-stars! We greatly appreciate your business."
Profile photo of Jordyn Turpitt

Jordyn Turpitt

July 1, 2025

5  out of  5
rating by Jordyn Turpitt
"Everyone is very friendly at Haley Carter State Farm! I love having them as my insurance company. I spoke with Judy today and she is always very calm and gets everything figured out for me, while delivering excellent customer service. I highly recommend Haley Carter State Farm!"
We responded:
"Thank you, Jordyn, for your feedback! It's great to hear that Judy and the team have been able to assist you with excellent service. We appreciate your recommendation and look forward to continuing to support your insurance needs. Take care!"
Profile photo of James

James

June 30, 2025

5  out of  5
rating by James
"Had a great experience, Emma was amazing!!! She helped make everything go smooth and easy. Great Service!!!"
We responded:
"Thanks so much for your feedback, James! It's fantastic to hear that Emma made your experience smooth and easy. We appreciate your support and look forward to assisting you again."
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TIFFANY Hardwick

June 30, 2025

5  out of  5
rating by TIFFANY Hardwick
"Nicole did a great job answering my questions and making sure we had the right coverage for the right price. Very happy 😊"
We responded:
"Thank you, Tiffany, for your feedback! It's great to hear that Nicole was able to assist you with your coverage needs. We appreciate your trust in us."
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Becky Clifton

June 27, 2025

5  out of  5
rating by Becky Clifton
"We have been with State Farm over 35 years and the customer service is amazing. They always have the time to answer questions or provide the best service. We have our homeowners, auto and life insurance with them and would not go anywhere else for our insurance needs. Thank you Kim for your help today!!"
We responded:
"Your trust and support mean everything to us! We love what we do, and we’re so glad we could help make your insurance experience a great one!"
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Terriann Dallas

June 26, 2025

5  out of  5
rating by Terriann Dallas
"We have been state farm customers for over the past 28 years. Haley's office has been so good to us. They're very pleasant with anything that he ever needed help with. I personally have 3 accounts with State farm , Auto, home and 2 Life insurance policies. I love this office."
We responded:
"Thank you Terriann!! ❤️"