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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Teresa Philips

November 2, 2026

5 out of 5 rating by Teresa Philips
"One of a kind agency! I’ve been here since 2012 and these ladies impress me every time. Excellent service from Samantha!

Updating my review and I am still so happy with the service I received three years later! Sabrina was so helpful and anytime I am on the phone with any representative, they are always so sweet!!"
We responded:
"Teresa, thank you for taking the time out of your day to leave us a review! We love hearing about how Samantha provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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d ramirez

October 29, 2026

5 out of 5 rating by d ramirez
"I am saving over $600 a month by switching my auto and homeowners insurance to State Farm. Nicole was patient with me giving me multiple options to choose from. I am so glad I finally decided to shop around and get a quote."
We responded:
"D Ramirez, saving over $600 a month is a huge difference! We’re glad Nicole took the time to walk you through multiple options and help you find coverage for your auto and home that worked for you. Thanks for giving our team the opportunity to help!"
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Wes Rivers

October 28, 2026

5 out of 5 rating by Wes Rivers
"Between Lorrie and Nicole they were both so helpful and knowledgeable to explain all my questions to help me get the policies I need for me amd my family. I highly recommend contacting them for all your insurance needs."
We responded:
"Your thoughtful note was much appreciated, Wes! It's great to hear that Lorrie and Nicole were able to assist you with your insurance needs. We appreciate your recommendation and are here whenever you need us.

"
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Rhys Boyce

October 26, 2026

5 out of 5 rating by Rhys Boyce
"Lorrie helped me decide how to handle a home owner insurance policy and was instrumental on getting me with the right people to interact with."
We responded:
"Rhys, it was a pleasure having Lorrie help you with your homeowners insurance! We’re glad she could guide you through the process and help you feel more confident about your policy. Thanks for trusting our team with your coverage!"
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Brenda Jones

October 26, 2026

5 out of 5 rating by Brenda Jones
"Nicole was polite, professional, and efficient in getting the insurance I needed. Would recommend this office to take care of your insurance needs."
We responded:
"Hi Brenda, thank you for recommending our office! It's great to hear that Nicole was able to assist you with professionalism and efficiency. We appreciate your trust in us for your insurance needs. "
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Madeline Snow-Lobaugh

October 21, 2026

5 out of 5 rating by Madeline Snow-Lobaugh
"Bailey was just great help."
We responded:
"This is great to see, Madeline! We're thrilled to hear that Bailey was such a great help with your insurance needs. If you ever have more questions, feel free to reach out."
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Roger Schlegel

October 21, 2026

4 out of 5 rating by Roger Schlegel
"Excellent effort with the State Farm team that provided me with my auto insurance, Lori Bennett is a miracle worker, she went far beyond the call of duty when it came to meeting my needs. I couldn't be more pleased with the service I received. Thank you all 100 times over, good job"
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Michael Gordon

October 20, 2026

5 out of 5 rating by Michael Gordon
"Lorrie helped me get insurance hands down best representative west of the Mississippi"
We responded:
"Wow, what a compliment, Michael! Lorrie will be delighted to hear your generous remarks about her service. We appreciate having you with us and are available for any of your insurance requirements."
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Dee McMullen

October 20, 2026

1 out of 5 rating by Dee McMullen
"Terrible experience in filing claims! Do not recommend at all. Declassifying damage as wear & tear so they don't have to payout."
We responded:
"Hi Dee, I know you have been working with our claim partners on this. We take claims seriously and work hard to get to the right outcome. You’ve been insured with our office for a long time and we are sorry the claim did not turn out how you had hoped."
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Patrick Conrique

October 17, 2026

5 out of 5 rating by Patrick Conrique
"Love the whole office everybody was professional and still made you feel like part of the family I would recommend them to anybody"
We responded:
"Thank you, Patrick! It's wonderful to hear that our team made you feel like family while maintaining professionalism. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs."
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Dan West

October 13, 2026

5 out of 5 rating by Dan West
"I've talked to two reps who were both friendly and helpful"
We responded:
"Dan, thanks so much for the kind words! It's great to know you had two positive interactions with our team. We want every conversation to leave you feeling helped and taken care of, so this is wonderful to hear. We appreciate you choosing our agency!"
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Melissa Spurrier

October 12, 2026

5 out of 5 rating by Melissa Spurrier
"I was amazed at the savings by going with State Farm. It was significant! Ashley was delightful to work with!"
We responded:
"Thank you, Melissa, for your kind words and for choosing us for your insurance needs. It's great to hear that Ashley made your experience enjoyable and that you found significant savings with us. We look forward to continuing to serve you. "
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James Hiller

October 11, 2026

5 out of 5 rating by James Hiller
"I had to file a claim w State Farm Auto insurance after a "hit & run" thing...& was having a problem getting estimates in my hand...body shops said they'd send it to State Farm...800#s didn't receive them? After calling Haley Carter's local #, and talking to Samantha, we knew what, where, & when the repair would be done.
It's always a pleasure to talk to Samantha & have Haley Carter's office nearby."
We responded:
"Thank you, James, for your kind words about your experience with Emma and our team. We're glad to hear that having local support makes a difference for you. We appreciate your feedback and look forward to assisting you in the future."
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Colton Marincik

October 1, 2026

5 out of 5 rating by Colton Marincik
"Nothing but good experiences using state farm for 10+ years. Gave me good advice once when they didn’t need to when my last car got totalled (it was parked -_-) which ultimately saved me probably a lot of money."
We responded:
"Colton, a decade of trusting our team truly means so much to us! We’re especially glad our guidance was able to help you save money after your car was totaled, and we’re grateful you’ve continued to count on us over the years. Thanks for sharing your experience—we’ll always be here whenever you need us!"
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Theresa Anderson

October 1, 2026

5 out of 5 rating by Theresa Anderson
"Samantha is GOLDEN! I have been with Haley Carter for 21 years. Statefarm has always treated me well! Couldn't see myself with any other insurance."
We responded:
"Theresa, 21 years with our team is something we truly don’t take for granted! We’re so thankful for the trust and loyalty you’ve shown us over the years, and we’ll be sure to pass your kind words along to Samantha and the rest of the team. We’re always here whenever you need us!"
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Chris Markovich

September 29, 2026

5 out of 5 rating by Chris Markovich
"Makenna had saved us money on our insurance and was helpful making sure we understood the coverages that she provided us with. Any time we have questions she answers them immediately. I recommend Makenna for your insurance needs! Super helpful."
We responded:
"A review like this is always nice to see, Chris! Makenna will be thrilled to hear how helpful she was in saving you money and clarifying your coverage. We're grateful for your recommendation and are here whenever you need us.

"
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Laken Collins

September 29, 2026

5 out of 5 rating by Laken Collins
"This office provided excellent customer service for my new home/auto policy. The woman who helped me was fabulous (I think her name was Samantha). Overall an awesome experience for something that is usually a headache. 🤗"
We responded:
"Hi Laken,

Thank you for sharing your experience with our office! I'm thrilled to hear that Samantha made your home and auto policy process smooth and enjoyable. We’re here for any future insurance needs you may have. "
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Joanie H

September 28, 2026

5 out of 5 rating by Joanie H
"Brooke is always friendly and very knowledgeable. She is always quick to respond as well.
I have been a long time customer of Haley’s office. Although I moved away and left for a brief while; I learned my lesson and came back to the outstanding and home/family feeling of service I receive. Whether you live in Azle area or not, I highly recommend this office. J Hatten"
We responded:
"Hi Joanie,

Thank you for sharing your experience with Brooke and our team! We're grateful for your continued trust in our office and are thrilled to have you back with us. Your recommendation means a lot, and we're here whenever you need us. "
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Riley Rung

September 26, 2026

5 out of 5 rating by Riley Rung
"We had an exceptional experience working with Makenna at State Farm. She took the time to understand our needs, walked us through our options, and even recommended coverage we hadn’t realized would be valuable to us. She made the entire switch seamless, communicated clearly every step of the way, and ultimately saved us over $500 a year.

Makenna made us feel genuinely taken care of rather than simply sold a policy. She is knowledgeable, attentive, and an incredible asset to State Farm. We couldn’t recommend her more highly!"
We responded:
"Riley, saving over $500 a year while making the insurance process feel seamless is a pretty great outcome! We're glad to hear that Makenna took the time to help you find those savings and make everything easy along the way. Thanks for recommending our team and trusting us with your coverage!"
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Carolyn Schlueter

September 24, 2026

5 out of 5 rating by Carolyn Schlueter
"Samantha assisted me today with my State Farm dividend when I experienced a “hiccup” with the deposit. Brooke was also very helpful. With their insight I was able to manage my dividend successfully and I’m so appreciative of their expertise. Great clientele at Haley Carter State Farm. Highly recommend even before today’s dilemma."
We responded:
"Hi Carolyn! This was such a wonderful read! I'm so excited to hear that Samantha and Brooke were able to help you with your State Farm dividend. Your recommendation truly means the world to us, and we’re really grateful for your trust in our agency!"
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Lyn Mayo

September 22, 2026

5 out of 5 rating by Lyn Mayo
"Everyone is so helpful & very pleasant! We've been with Haley Carter for more than 20 years. I highly recommend them!"
We responded:
"Hi Lyn, thank you for your kind words and for being with us for over 20 years! Our team is grateful for your trust and recommendation. We're here whenever you need assistance with your insurance needs. "
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Richard Jones

September 18, 2026

5 out of 5 rating by Richard Jones
"Lorrie Bennett was as nice as as can be. Very helpful and caring. I would recommend her to anyone"
We responded:
"Richard, we loved hearing that Lorrie Bennett made such a positive impression! It's great to hear how helpful and caring she was during your visit. We appreciate your recommendation and look forward to assisting with any future insurance needs."
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Stacy Dameron

September 17, 2026

5 out of 5 rating by Stacy Dameron
"Great folks to do business with!! Pleasant, friendly and very accommodable!"
We responded:
"Stacy, we really appreciate you taking a moment to share your thoughts! We're happy to hear you found our team pleasant and accommodating. We appreciate your trust in us for your insurance needs. "
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frances harmon

September 14, 2026

5 out of 5 rating by frances harmon
"I've been with State Farm for years in Azle they are the best. Judy is absolutely exceptional I've known her for a long time now she's always been there for any questions I had for my auto or home insurance and going above and beyond reaching out and checking on me after the big storm we had in spring the whole office is the kindest people you could ever meet they truly care about you thank you Judy for being who you are❤️"
We responded:
"Hi Frances, thank you for your heartfelt words and for being a loyal part of our State Farm family in Azle! Judy and the entire team truly appreciate your trust and are always here to support you with your auto and home insurance needs. We're grateful for your continued partnership and look forward to serving you for many more years. "
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Tyler Kinder

September 1, 2026

5 out of 5 rating by Tyler Kinder
"Bailey did a great job helping me update my policy! She was very kind and professional! Totally recommend this company! They never fail us!"
We responded:
"Tyler, thanks for your recommendation and for sharing your experience with Bailey! We're delighted to hear that she was able to assist you with updating your policy in such a professional and kind manner. Our team is always here to support your insurance needs, and we look forward to continuing to serve you in the future."